Privacy policy

Your privacy matters to us

At Mountain View Bespoke Skin & Aesthetics, we are committed to protecting your privacy and handling your personal information with care.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or enquire about our skincare and aesthetic treatments.

We respect your privacy and aim to handle all personal information responsibly, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect personal information when you contact us, enquire about our services or arrange an appointment.

This may include your name, email address, telephone number, appointment details, treatment preferences and any information you voluntarily provide when contacting us.

Where necessary for treatment suitability, we may also collect relevant information about your skin concerns, allergies or health conditions.

When you visit our website, certain technical information may also be collected, such as your IP address, browser type and website usage information, depending on the technologies used.

We aim to collect only information that is reasonably necessary to provide our services and respond to your enquiries.

How we use your information

We use your personal information to respond to enquiries, provide information about our treatments, arrange and manage appointments, and communicate important updates relating to our services.

Where appropriate, we may also use information you provide to understand your individual skincare needs, discuss treatment suitability and maintain relevant customer records.

We may process certain information to maintain our business records, improve our services and meet applicable legal obligations.

We process personal information only where we have an appropriate lawful basis under UK data protection legislation.

Depending on the purpose, this may include taking steps towards providing a requested service, fulfilling a contract, complying with a legal obligation or pursuing legitimate business interests.

Where we rely on consent, you may withdraw that consent at any time.

If health-related information is collected, additional data protection requirements apply.

Data protection & security

We take the security of your personal information seriously and use appropriate organisational and technical measures to help protect it against unauthorised access, accidental loss, misuse or disclosure.

Access to personal information is restricted to individuals who require it for legitimate business purposes.

We aim to ensure that customer information is stored and handled securely and that appropriate safeguards are maintained.

Although no method of electronic storage or internet transmission can guarantee complete security, we take reasonable steps to protect the information entrusted to us.

Sharing of information

We do not sell or rent your personal information.

Where necessary, we may share relevant information with trusted third-party service providers who assist with the operation of our business.

These may include providers of website hosting, appointment scheduling, email communications or payment processing, where such services are used.

We may also disclose information where required by law.

Where third parties process personal information on our behalf, we aim to ensure that appropriate data protection arrangements are in place.

If personal information is transferred outside the UK, applicable legal safeguards must be in place.

Cookies & website analytics

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

Depending on the services enabled, these technologies may help us understand website performance, remember preferences or identify technical issues.

Where required by law, we will request your consent before using optional cookies or similar tracking technologies.

You can manage or disable cookies through your browser settings and, where available, through our website's cookie preferences.

Please note that disabling certain cookies may affect the functionality of some website features.

How long we keep your information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include retaining information to manage customer enquiries, maintain relevant appointment or treatment records, and meet applicable legal or accounting requirements.

The length of time information is retained depends on the type of information and the reason it is needed.

When personal information is no longer required, we take appropriate steps to securely delete or anonymise it.

Your rights

Under UK data protection law, you have certain rights relating to your personal information.

Depending on the circumstances, these may include the right to access information we hold about you, request corrections to inaccurate information, request deletion, restrict certain processing activities, object to processing or request the transfer of your information.

Where processing is based on consent, you also have the right to withdraw that consent.

These rights are subject to applicable legal conditions and exceptions.

If you would like to exercise your rights or have concerns about how your information is handled, please contact us using the details below.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk

Third-party links

Our website may contain links to external websites or third-party services.

These websites operate independently of Mountain View Bespoke Skin & Aesthetics and may have their own privacy policies.

We encourage visitors to review the privacy policies of any external websites they choose to visit.

We are not responsible for the privacy practices or content of third-party websites.

Updates to this policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services or applicable legislation.

Any updates will be published on this page, together with a revised date.

We encourage visitors to review this policy occasionally to stay informed about how their personal information is handled.

Contact us

If you have any questions about this Privacy Policy, how your personal information is used or your rights under UK data protection law, please contact us.

Mountain View Bespoke Skin & Aesthetics

Location: Little Broughton, Cockermouth, Cumbria

Email: mountainviewBSA@hotmail.com

Phone: 07577 408214

Legal business name or sole trader responsible for personal data: Fiona Pooley

We aim to respond to privacy-related enquiries promptly and in accordance with applicable legal requirements.